Oaklands

People told us they were very happy with the care they received. We found improvements had been made since our last inspection to the assessing and monitoring of risks and to the oversight of the quality and safety of the service.

Some staff employed had not had all the required checks completed for working with vulnerable people before they began their employment. There were enough staff available to provide care and support to people as they needed it and in the event of an emergency.

We have made a recommendation that the recruitment processes used include all of the required checks of suitability to work with vulnerable people.

Risk assessments were in place to monitor and minimise the potential risk of avoidable harm to people. Systems were in place to record accidents and incidents. These were consistently monitored to identify any lessons learned, themes or trends. Safeguarding incidents were identified and shared with relevant authorities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's care and support had been planned in partnership with them and their relatives where possible.

People told us they felt the staff were well trained to meet their needs. Records demonstrated appropriate and relevant training was completed. Referrals were made to other healthcare services where necessary.

People told us the staff treated them with respect and dignity and were kind and caring towards them. Care plans demonstrated a person-centred approach. People's individual needs were responded to well and

people were extremely satisfied with the service. Concerns and complaints were promptly responded to.

There was a positive culture in the home, people spoke very highly about the staff who cared for them and all the staff we spoke to told us they really enjoyed their jobs. There were improved, communications, systems and processes used to ensure regular oversight of the safety and quality of the service. The registered manager and staff had worked hard to improve people's experiences and to address shortfalls found at the last inspection driving improvements at the home.