Dean Wood Care Home

The provider had processes in place to ensure people were protected from risk of harm and abuse. Staff knew the potential risks to people and how to report concerns. The provider followed recruitment policies and procedures ensuring staff were recruited safely. There were suitable numbers of trained staff to keep people safe.

The provider had policies and systems that staff followed to ensure people were supported to have choice and control of their lives. Care plans were clear and provided staff with sufficient guidance on peoples wants, wishes and needs.

On the whole people received personalised care that met their needs. On the nursing and residential floors this was the case. However, on the floor that specialised in caring for people living with dementia, we saw areas of practice that need improvement.

People living with dementia were safe and well cared for. However, some people could have received better outcomes and personalised care if further work had been undertaken to understand their needs. This would have provided a greater equity in experiences and outcomes for people.

At our last inspection, we found areas of practice that needed improvement in respect to systems of audits and governance being embedded and driving improvement. At this assessment, improvements had been made. The management of the service ensured that effective systems of quality monitoring were routinely carried out, and to ensure a good level of care.