DIL House

People told us they felt valued and cared for and they were supported to be actively involved in all decisions regarding their care. People said their dignity was respected and they were able to have privacy when they needed it. Support was person-centred and people's preferences were respected. Staff communicated well with people who used the service. People were supported to participate in activities and keep in touch with loved ones. A positive culture was promoted and people were comfortable to discuss anything with staff.

There were appropriate systems in place to help safeguard people from the risk of abuse. Individual and general risks were assessed and monitored by the service. Health and safety measures were in place at the home. Staff followed all required infection prevention and control policies and procedures. The premises were clean and tidy.

Staff were recruited safely and there were sufficient staff to ensure people's needs were met. There was a thorough induction programme for new staff and regular training courses were attended throughout people's employment.

People's needs were assessed prior to admission and updates made to documentation whenever needs changed. The service had regular contact with other agencies and health and social care professionals to help ensure people's care and support was effective.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Required notifications about significant events were completed and sent to CQC. There was an appropriate complaints policy and procedure. The registered manager was aware of the need to be open and honest. We saw a number of internal audits and checks within the home. Any issues identified were addressed appropriately, to help ensure continued good standards. The service worked well with other agencies and health and social care professionals.