DIL Place

Infection prevention and control measures were followed. However, the service had omitted to complete risk assessments for those individuals at additional risk of COVID-19. This was done immediately following the inspection.

Staff files evidenced safe recruitment, helping ensure people employed were suitable to work with vulnerable people. There were sufficient staff to meet the needs of the people using the service. Staff had completed an induction and regular training, but felt more advanced training would be helpful within their roles.

People's needs were thoroughly assessed and care needs were monitored and updated as required. People were supported to eat a healthy and varied diet. Staff worked with other agencies to help provide consistent and timely care. People told us they were well treated and they got on well with staff. People were supported to be involved in decisions around their care. People's dignity and privacy was respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Promoting a positive and inclusive culture was a high priority for the service. Communication with staff, professionals and people who used the service was open and honest.

Audits and checks helped ensure quality remained of a good standard. We have made a recommendation for the provider to implement an overview of audits to ensure themes and patterns are picked up.

The service worked well with other professionals and agencies.