Ridgewood House

We recommended the registered manager review the governance systems to ensure they demonstrate the constant work undertaken to maintain the safe care at Rigewood House.

People were safe and protected from harm. People received their medicines as prescribed. There were enough staff on duty to meet people's needs and preferences in a timely manner. Staff were safely recruited. There was a culture of learning and continuous improvement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were supported to undergo training to know how to meet people's needs. People had choice over their food and drink and told us they enjoyed what they ate and drank. The home was decorated to meet people's needs and preferences. People were supported to access support from healthcare professionals in a safe and effective way.

Staff were kind and caring. People and their relatives consistently praised the staff and told us the home was like one big family. People were supported to be as independent as possible and their individual characteristics were respected and promoted.

People maintained relationships with the friends and relatives that were important to them. The registered manager had used innovative ways to ensure regular meaningful visits still happened during the pandemic. There was a variety of activities available for people and people told us they enjoyed these.