Shirlett Close
- Care home
- 4 beds
- No nursing
- Registered since 2019
- Holbrooks, Coventry, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
23 of 68
rated care homes in Coventry are rated Requires improvement, like this one.
Shirlett Close: inspection record
Rated Requires improvement in June 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Evergreen Manor Care Home (Good, 0.8 miles away) and 39 School Lane (Good, 0.9 miles away).
Nearest care homes:
- G Evergreen Manor Care Home Good, 0.8 miles away
- RI Brandon House Nursing Home Requires improvement, 0.9 miles away
- G 39 School Lane Good, 0.9 miles away
- – The Old Post Office Not yet rated, 1 mile away
- G Brookfield Good, 1 mile away
About the service
From the Care Quality Commission's inspection report published 28 June 2022. Quoted under the Open Government Licence.
Shirlett Close is a residential care home providing personal care for up to four people. Shirlett Close also provides personal care to people living in their own homes. At the time of the inspection four people lived at Shirlett Close and two people were provided support in their own homes.
What inspectors found
Right Support People had limited opportunities to leave the service and pursue social interests within their local community. There were missed opportunities to engage people in meaningful activities within the home and people were not supported to try new things or develop new skills. People's care records detailed pastime they may like to take part in, but these activities were not always encouraged. There was limited guidance to inform staff how to enrich people's lives through positive engagement and meaningful activities. People's goals and aspirations were not always identified with people or those involved in their care. Where a goal had been identified, staff did not always know how to support the person to achieve their goal. Progress in reaching their goal had not been reviewed.
Read the rest of CQC's summary
Right Care People were not always involved in making decisions about their care. People were not always given information in a way they could understand. There was limited consideration given to the varying ways people could be empowered to make everyday choices using different communication methods.
Right culture The service did not always have a person-centred culture which empowered people to achieve their goals and aspirations. Systems were not effective in identifying if people were receiving person centred care in line with Right Care, Right Support, Right Culture. There was insufficient recording and reviewing of behaviours where a person had experienced distress.
Questions to ask when you visit
- Safe was rated Requires improvement on 28 June 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 28 June 2022. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 28 June 2022. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 28 June 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Lisa Hiatt
- Registered with the CQC since
- What it provides
- Care home service without nursing, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 28 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- FitzRoy SupportBrand: Elizabeth Fitzroy Support
- Ownership type
- Organisation
- Companies House number
- 02699902 (opens Companies House)
- Charity number
- 1011290
FitzRoy Support runs 22 services in England, 6 of them in the West Midlands. 16 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by FitzRoy Support
- G Bainbridge Close Good. Home care, Norfolk, East of England
- G Brookview Good. Care home, Coventry
- G Dalvington/The Oaks Good. Care home, Worcestershire
- G Donec Mews Good. Care home, Hampshire, South East
Getting help from Coventry City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Coventry City Council
- Ask for a care needs assessment
- Phone: 024 7683 3003, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Coventry City Council
Checked on the council's website, November 2026.
Common questions
- Does Shirlett Close provide nursing care?
- No. The Care Quality Commission lists Shirlett Close as a care home without nursing.
- How many beds does Shirlett Close have?
- The Care Quality Commission's register lists 4 beds at Shirlett Close.
- When was Shirlett Close last inspected?
- The Care Quality Commission's latest rating for Shirlett Close was published on 28 June 2022.
- Who runs Shirlett Close?
- Shirlett Close is run by FitzRoy Support. It runs 22 services in England, 6 of them in the West Midlands.
- What is Shirlett Close's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 June 2022.
Contact
- Address
- 21 Shirlett Close, Coventry, CV2 1PG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Evergreen Manor Care Home (Good, 0.8 miles away) and 39 School Lane (Good, 0.9 miles away).
Nearest care homes:
- G Evergreen Manor Care Home Good, 0.8 miles away
- RI Brandon House Nursing Home Requires improvement, 0.9 miles away
- G 39 School Lane Good, 0.9 miles away
- – The Old Post Office Not yet rated, 1 mile away
- G Brookfield Good, 1 mile away