Coote Lane Residential Home

Staff felt supported by the management team and the induction and ongoing training they received. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. A person told us, "We've done surveys, and [the manager] talks to us regularly and asks us what we think about different things." Mealtimes were relaxed and organised around people's individual daily routines. A relative said, "The chef is amazing." People were supported to have access to healthcare professionals and their healthcare needs had been met. The service worked in partnership with other organisations to ensure they followed good practice and people in their care were safe.

The provider had various methods to assess, monitor and improve the quality of the service. People and staff told us there was a very positive culture at Coote Lane Residential Home. A person explained, "If I wanted something doing, they would do it, like a shelf moved etc, or a bigger TV. They said to me when I came 'This is your home'." A relative told us, "We've been very pleased. You can go to [registered manager] with any issues, and she's open to ideas". The management team positively engaged in the inspection process and the registered manager clearly understood their regulatory responsibilities. The provider and management team had been responsive in implementing positive change and working with health and social care professionals to improve people's quality of life.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.