Chestnut Grove Rest Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke highly of the home and enjoyed the food. A person said, "My food is very good and am always asked what I want. If I don't like what is on offer they will change it." People were supported to live healthy lives. Rooms were personalised and decorated to a high standard. Staff were well trained. One person said, "It's only small here, the staff know me well and I know them well."

Staff were kind and caring, and treated people with dignity and respect. A person said, "It doesn't get any better when it comes to caring about us all."

Care plans were person centred and took account of communication needs. There was a robust complaints policy although there had been no recent complaints. People were supported well when at the end of their lives. People took part in a range of activities and events. A person said, "Lots of people come to visit us, people from the church and children from the school."

People and relatives thought that the home was well run. The registered manager understood their responsibilities regarding risk and wider regulatory requirements. People and their relatives were asked for feedback and staff enjoyed their jobs. Further learning and training was encouraged to benefit the practice and outcomes at the home.