Berkeley Village and Cuerden Grange

We found the following examples of good practice.

Staff had received infection prevention and control training and were regularly supported to update their knowledge and skills in relation to best practice standards. Staff also received supervision specifically linked to COVID-19 to enhance their knowledge and understanding and identify areas of support.

People were provided stimulation and supported to maintain contact with their friends and family when shielding or isolating. Visiting arrangements were person-centred to support those at the end of their lives while respecting local and national visiting guidance. Visitors were also provided with PPE on arrival including a mask and alcohol gel.

Technology was used to support people with contact and at times when they could not get visitors including for making contact with health professionals.

Staff were included in daily and regular meetings to discuss the management of COVID-19 and other infectious diseases. There were arrangements to monitor their welfare during the pandemic.

Processes in place for putting on and taking off personal protective equipment such as masks, gloves and aprons and management of clinical waste were robust. Facilities such as scrubs had been provided for staff to change their clothes before entering and when exiting the home. The environment was clean and domestic staff demonstrated good understanding of best practice standards for cleaning and decontamination.

The provider had risk assessed and implemented contingency plans to ensure an outbreak of COVID-19 was effectively managed. People and staff affected by COVID-19 were individually risk assessed including people who are more likely to be impacted by COVID-19 due to their ethnicity.

People were tested before admission and asked to isolate for a period of 14 days. Staff wore personal protective equipment (PPE) and were knowledgeable about what standard of PPE was needed and when.

Staff were deployed to work in designated parts of the home to prevent the possible spread of infection in

the event of an outbreak.

Staff had established a tuck shop for the staff and people who could not go out in the local community as they used to. This meant people did not miss out from their routines and could get their essential supplies.

Further information is in the detailed findings below.

The five questions we ask about services and what we found