Cuerden Developments Limited - Berkeley House

People's experience of using this service: • People living at the home received outstanding care which was responsive to their needs. People's confidence and independence had increased since living at Berkeley House. People were encouraged to live full and active lives and were empowered to participate in value based activities and pursue educational and employment opportunities. The service ethos was to fulfil people's aspirations and support them to achieve their goals. Activities were meaningful and reflected people's interests and personal preferences.

• We received excellent feedback from people, their relatives and healthcare professionals regarding the quality of care provided to people living at the home. A relative said; "It's unbelievable what goes on here. It's made such a difference to our lives, we can't sum it up in to words our feelings for this home and what they have achieved for our [persons' name]."

• People had comprehensive risk assessments in place and support plans that were focused on empowering people to achieve their goals and aspirations. People's support plans were tailored to them and had been developed with involvement of their families. People received multidisciplinary input from a range of professionals which included, physiotherapy, occupational therapy, psychiatry and psychology. Staff benefitted from specialist training and people were working with psychology to complete formulation work which focussed on their life journey.

• Staff consistently demonstrated the values of the service and put people at the heart of everything they did. Staff were clear they worked as a team and for the benefit of people living at Berkeley House. Staff provided enthusiastic and individualised support to people over daily tasks such as meeting their personal care needs and tidying. People and their relatives spoke highly of the support people received and attributed their progress, enhanced sense of wellbeing and quality of life to the staff and support they provided. People were motivated to achieve and their accomplishments were celebrated.

• The service had a strong leadership presence with a compliance manager and registered manager who had a clear vision about the direction of the service. There were strong, person centred clinical leadership and governance arrangements with people and staff being encouraged to influence service change. Quality improvement plans had been developed and aligned with the key lines of enquiry (KLOE's). Each team was

assigned a KLOE and the lead was responsible for ensuring comments and feedback was incorporated into the action plan to ensure continuous improvement of the service. People and staff spoke favourably of the quality assurance plans and felt empowered to make a difference to the home that was meaningful to them. People and staff were motivated to continue to raise standards and achieve outstanding care and facilities for everybody living at the home.