Norley Hall Care Home

We found the following examples of good practice.

There was a booking system in place to stagger visitors and visiting times to facilitate safe visiting.

Alternative forms of maintaining contact were used. These included using the service's portal, which could be used in people's own rooms for privacy, mobile telephone calls, ipads, zoom meetings and window visits. The service ensured their Facebook page was kept up to date so families could see what was going on within the home.

There was good support in place to help maintain people's well-being when being isolated. This included extra activities, access to methods of communication with loved ones and entertainers performing in outside areas to help raise people's spirits.

The provider had assessed the impact on residents of how PPE may cause fear and anxiety for residents, particularly those who had limited mental capacity and had mitigated these concerns.

Cleaning staff had cleaning schedules, which they were required to complete and that included frequency of cleaning of high touch areas. Records showed compliance with the cleaning schedules.

The five questions we ask about services and what we found