Lavender House Care Home

The leadership and governance of the home required improvement. This included work to ensure audits were effective in promoting improvement and identifying risks. The manager had applied to CQC to become the registered manager. They have acted upon feedback from this inspection and were putting plans in place to address the issues identified.

The provider did not ensure people's needs were always fully assessed. People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. Some staff required training updates and aspects of the home's decoration needed updating.

People and relatives told us that staff were kind and caring. They felt they were treated with dignity and respect and consulted about decisions around their care. People gave us positive feedback around the quality and choice of food available.

People's care plans reflected their preferences around their personal care. People and relatives gave mixed feedback around the quality of activities and meaningful occupation people were supported to access. There were appropriate systems in place to respond to complaints.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Last rating and update The last rating for the service under the previous provider was good, published on 25 July 2018.