The Mayfair

People using the service were happy with the care they received. They told us staff were kind and met their needs. Feedback from relatives was positive, and indicated they were happy with the care their family members received.

People's needs were assessed before using the service, and their care and support had been planned in line with their needs and wishes. Staff knew people's needs well and had assessed risks to their safety and well- being. There were guidelines in place to help minimise these risks. People had access to healthcare services when needed and the staff communicated well with healthcare professionals to meet people's needs.

There was a range of social activities offered, and people were consulted in relation to activities they wanted to take part in. People were supported to undertake daily tasks and be involved in the running of the home. The home was clean and hazard-free. There were robust procedures for preventing and controlling infection, and the staff followed these.

There was enough suitable staff at any one time who were trained and supported so they knew how to care for people. The registered manager regularly assessed staff competencies and skills. Staff received regular supervision and a yearly appraisal.

There were systems for identifying, investigating and responding to complaints, accidents, incidents and safeguarding alerts. We saw the provider learnt from these to make improvements to the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems for monitoring and improving the quality of the service, and these operated effectively.