Ridgeway Rise

The service accommodates up to 73 people in one purpose-built building. The service is arranged into six units over three floors.

People enjoyed living at Ridgeway Rise and felt safe. Medicines were managed safely by suitably trained staff. There were effective systems in place to protect people from harm and staff understood their responsibilities to report any concerns. There were sufficient staff to respond promptly to people's requests for support, however people felt staff did not always have time to sit and speak with them. Recruitment processes enabled the provider to make safer recruitment decisions.

Staff felt supported and received training to ensure they had the skills and knowledge to meet people's needs. People enjoyed the food and their dietary needs were met. People were supported to access health and social care professionals if required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were a range of activities available to people and the provider had increased the activity staff to improve this. Care plans contained information that enabled staff to meet people's needs and value people as individuals. People and relatives were confident to raise concerns. All complaints were dealt with in line with the provider's policy.

The management team and provider promoted an open culture that valued everyone. Staff felt valued and were positive about the improvements that had been made at the service. There were effective systems in place to monitor and improve the service.