Maitland Park Care Home

Staffing levels were assessed regularly but were not always appropriate. Some of the feedback we received from people, relatives and staff suggested that there were times when not enough staff were on shift.

People's eating and drinking needs were catered for but not everyone was satisfied with the meals they received.

People felt safe at the service, and staff understood their responsibilities regarding safeguarding people from abuse and improper treatment. Processes were followed to protect people from the risk of catching and spreading infections.

People's needs were assessed and care was delivered in line with best practices. Staff supported people to have access to healthcare services when they needed them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received the support they needed to perform their roles.

People received individualised care and were encouraged to make decisions about their care. Staff were kind to people and treated them with respect. Staff helped people to be more independent where possible.

Staff were responsive to people's needs. A variety of activities were provided to people to reduce social isolation.

There was an open and inclusive culture at the service. People, relatives and staff spoke positively of the management and the support they received. The team worked in partnership with healthcare services and other professionals to achieve good outcomes for people.