Rye House

Staff had completed training in safeguarding and knew how to recognise and report abuse or neglect. People received their medicines safely. The service had a robust recruitment process to ensure suitable staff were employed. Staff were aware of risks to people's health and wellbeing and knew how to manage them. The home was clean and well maintained and staff followed correct infection control practices.

Staff were appropriately trained and received supervision and support from the management team. People's health and wellbeing were assessed and monitored by staff. Staff liaised effectively with outside health care professionals. People's dietary needs were met.

We received positive feedback about the service from people, relatives and health and social care professionals. We observed staff to be kind and caring during our inspection. Staff knew people well and the service had a positive culture that was person-centred. Activities were planned on an individual basis.

The service was well managed. The registered manager was knowledgeable and enthusiastic about the service. Governance systems were in place to ensure all aspects of the service were reviewed and checked regularly. This helped drive improvement. There were procedures to ensure any accidents, incidents or complaints were fully investigated and people and relatives informed of the outcome.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.