Burnaby Street

Staff were aware of their responsibilities in safeguarding people from abuse. Risks were well managed and health and safety checks in the home had been carried out. The home was clean and well maintained.

Care records were person centred, reviewed regularly and updated when people's needs changed. People took part in a range of activities both in the home and in the wider community. People were supported to keep in regular contact with their relatives.

There were enough staff to meet people's individual needs and staff received the induction, training and support they needed to carry out their roles.

There were good systems of quality assurance checks and audits. Everyone was positive about the registered manager and the way the service was run. The provider had notified the Care Quality Commission (CQC) of significant events such as safeguarding incidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were given choice and supported to make decisions about their own care. People were supported to be as independent as possible. People were encouraged to pursue their individual hobbies and interests. People were treated with dignity and respect at all times.