The Foothills

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

People's experience of using this service:

People told us they felt safe living at the service. There were systems in place to protect people from abuse.

Risk assessments were in place to identify possible risks to people`s health and well-being and measures were implemented to manage the risks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

There were sufficient staff to meet people's needs. During the day staffing was usually on a one to one basis so people could attend activities of their choice.

People were involved in discussions about their care and had regular meetings with their allocated key worker to review their physical and mental health. People also had chance to discuss their views at regular house meetings.

People were encouraged to engage in activities, pursue hobbies and socialise. People were encouraged to remain in contact with their family and friends.

People were encouraged to be independent. Staff supported people to maintain or improve their life skills such as cooking.

Staff received an induction when they commenced working at the service and further training was provided in all key topics. This ensured staff had the skills to meet people's needs.

The provider`s governance systems and processes were effective and identified areas of the service where improvements were needed. The registered manager and the provider completed regular audits to ensure the service provided to people was effective and safe.

The service met the characteristics for a rating of "good" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was "good".