Braeside Care Home

Staff had received training and knew how to identify and report safeguarding concerns. Risks to people were identified and well managed. The required health and safety checks had been completed. There were sufficient staff deployed and safe systems of staff recruitment were in place. There were systems in place to minimise the risks associated with COVID-19 and other infectious diseases.

People's needs were assessed and person-centred care plans and risk assessments had been developed. Plans were in place to further develop and improve these records. People told us they were happy with the care they received. A person said, "Staff are good, helpful when I need them. I've no complaints, I'm quite happy with things." Staff received the induction, training and support they needed to carry out their roles effectively. People's nutritional needs were being met, people were positive about the food. Peoples were supported to access a range of health care professionals. The building and decoration were in need of some updating. There was a detailed improvement plan in place for the updating and redecoration of parts of the building.

Everyone was very positive about recent changes in management and provider oversight. Staff told us communication with managers and the provider had improved. Throughout the inspection staff were observed to be patient, caring and responsive. They knew people really well. People who lived at the home told us they could raise any concerns and were listened to.