Sutton Hall and Lodge
- Care home
- 60 beds
- Nursing care
- Dementia care
- Registered since 2020
- Sutton-in-Craven, North Yorkshire, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Good in 2015, most recently Requires improvement in July 2025.
15 months
since the latest rating was published.
24 of 181
rated care homes in North Yorkshire are rated Requires improvement, like this one.
Sutton Hall and Lodge: inspection record
Rated Requires improvement in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Beech Grove (Good, 0.3 miles away) and Townend Close (Good, 0.4 miles away).
Nearest care homes:
- G Beech Grove Good, 0.3 miles away
- G Townend Close Good, 0.4 miles away
- RI Beanlands Nursing Home Requires improvement, 0.5 miles away
- G Croft House Care Home Limited Good, 0.6 miles away
- G UBU - Cragmere Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 July 2025 (assessment visit 15 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 24 June to 4 July 2025. The service is a residential nursing home providing support and accommodation to adults of all ages.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The provider could not evidence they were meeting the requirements of the Mental Capacity Act 2005 (MCA). Records relating to MCA and Deprivation of Liberty Safeguards (DoLS) were not complete or up to date. Risk assessments and care plans did not always effectively address those known risks. Staff did not receive the supervision they needed to carry out their roles effectively. Medicines were not always managed safely.
People told us they felt safe living at the home. The home and equipment were very clean, and risks associated with infections were assessed and well managed.
People’s needs were assessed, and person-centred support plans and risk assessments were in place. These were not always sufficiently detailed or accurate. However, staff knew people well and were able to tell us about their support needs and knew what was important to them. Staff worked well together, and we observed staff respected each other and had a good rapport. People were supported to access a range of health care professionals and equipment.
People were respected as individuals. There were activities on offer each day and people told us they enjoyed these. There was an appropriate system in place to manage any complaints or concerns.
We found the provider open and transparent. They demonstrated a willingness and desire to improve the service.
At the last inspection the provider was in breach of the legal regulation in relation to premises and equipment. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
The provider was in breach of the legal regulations relating to people’s safe care and treatment relating to medicines and risk management, safeguarding/ MCA, supervision and governance.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
We have also asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment relating to medicines and risk management, safeguarding/ MCA and staff supervision.
The provider was previously in breach of the legal regulation in relation to premises and equipment. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 29 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 29 July 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 29 July 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Joshua Riley-Knowles
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 2 July 2022. Latest assessment published 29 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Highgate Care Services (2025) LtdBrand: North Bay Group
- Ownership type
- Organisation
- Companies House number
- 11505657 (opens Companies House)
Highgate Care Services (2025) Ltd runs 5 services in England, 4 of them in Yorkshire and the Humber. 2 are rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Highgate Care Services (2025) Ltd
- G Cantley Grange Good. Care home, Doncaster
- G Clipstone Hall & Lodge Good. Care home, Nottinghamshire, East Midlands
- RI Alexandra Court Care Centre Requires improvement. Care home, Hull
- RI Rastrick Hall and Grange Requires improvement. Care home, Calderdale
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Sutton Hall and Lodge provide nursing care?
- Yes. The Care Quality Commission lists Sutton Hall and Lodge as a care home with nursing.
- How many beds does Sutton Hall and Lodge have?
- The Care Quality Commission's register lists 60 beds at Sutton Hall and Lodge.
- When was Sutton Hall and Lodge last inspected?
- The Care Quality Commission's latest rating for Sutton Hall and Lodge was published on 29 July 2025.
- Who runs Sutton Hall and Lodge?
- Sutton Hall and Lodge is run by Highgate Care Services (2025) Ltd. It runs 5 services in England, 4 of them in Yorkshire and the Humber.
- What is Sutton Hall and Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 July 2025.
Contact
- Phone
- 01535 635793
- Address
- Cornmill Walk off Sutton Lane, Sutton-in-craven, Keighley, BD20 7EN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Beech Grove (Good, 0.3 miles away) and Townend Close (Good, 0.4 miles away).
Nearest care homes:
- G Beech Grove Good, 0.3 miles away
- G Townend Close Good, 0.4 miles away
- RI Beanlands Nursing Home Requires improvement, 0.5 miles away
- G Croft House Care Home Limited Good, 0.6 miles away
- G UBU - Cragmere Good, 0.9 miles away