Francis House

Right Support Francis House does not fully meet the current guidance on small, ordinary homes forming part of a local community. However, we found Francis House was based very close to local amenities. People had a good relationship with their local community and regularly accessed local facilities. Plans were underway to forward plan for changes in people's mobility. There was a stairlift in place and the provider was in the process of exploring the potential to install a passenger lift.

People told us they felt safe. Staff knew how to manage any risks and report any concerns. There were sufficient numbers of staff to meet people's needs. Medicines were managed in a safe way.

Right Care People were supported by a caring and kind staff. One person told us, "I like my keyworker and I can talk to them about anything." Staff knew people very well and knew their likes and dislikes. People were supported and encouraged to become more independent, where possible. One person told us, "I like to help with the cooking." Another person told us, "I make my bed and clean my bedroom." People were supported to do things they enjoyed doing. One person told us about volunteer work they enjoyed doing in their local community.

Right Culture Staff told us they received the support they needed to carry out their role. People told us the registered manager was helpful and caring. A relative told us, "They [Registered manager and staff] are marvellous, [person's name] is doing more now than they have ever done. The staff are so good and know how to support [name] and they are more confident and more independent since moving to Francis House."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice