Sutton Rose Care Home

People did not always receive their medicines as prescribed. People had personalised care plans and risk assessments which gave staff the information needed to safely manage the risks associated with people's care. However, the consistency and quality of health and care monitoring records required improvement.

There was an overt surveillance CCTV system fitted in bedrooms within the home. The registered provider told us it was primarily to protect the safety of people and footage was only viewed if an incident or serious fall occurred. Full consideration had not been given to ensure people's privacy in their bedroom had been fully assessed.

People said they felt safe living at the home. Staff had received safeguarding training and were aware of their responsibility to report safeguarding concerns. The provider had systems in place to manage concerns of a safeguarding nature.

The environment was safe and well-maintained. The home was clean and effective infection prevention and control measures were in place.

Staff were visible around the home and were readily available to support people when needed. We observed kind and caring interactions between staff and the people who lived at the home. The registered manager had a good rapport with people living at the home and staff.

Staff had the skills and knowledge to meet people's needs. Balanced and nutritious meals were served, and people were complimentary about the quality of the food.

People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice.

People were supported to maintain contact with their friends and families. There were opportunities for social stimulation. People felt their concerns and complaints would be listened to and responded to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk