Ribble Court Care Home

People's needs were thoroughly assessed before admission to the home, and this was regularly reviewed to ensure people received the support they required. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a programme of staff training and regular updates were in place for staff to improve their skills and for professional development.

People spoke highly of the staff who supported them and the service as a whole. Staff were kind and caring, and people were treated with dignity and respect. This was confirmed through observation and discussion with people and their relatives.

The service was responsive to people's needs and took account of their preferences. People received person-centred care. Staff had worked hard to provide meaningful social activities. Some people told us they would like more structured activities. To facilitate this an activities co-ordinator was in the process of being recruited. There was a complaints process which people and relatives were aware of. The service could support people to remain at the home as they reached the end of life.

We have made a recommendation about supporting people living with dementia.

The registered manager and staff team were committed to providing people with high-quality care. The registered manager was providing clear leadership to ensure an enabling and person-centred culture was being embedded into the new service. Systems were in place to monitor the quality of the service, and there was a clear commitment from all staff to the continuous improvement and development of the service.