Richmond Manor

The home is built over three floors with all bedrooms containing an ensuite wet room. In addition, there were shared lounges on each floor, a cinema room, spa style bathrooms, a hair dressing salon, a café and outdoor garden and courtyard area.

People told us they felt safe and the staff were kind and caring. Staff used information recorded in care plans to support them in providing care to meet people's preferences. People and their relatives were involved in the care planning process.

There were enough staff to meet people's needs. People and their relatives told us they found all staff to be caring. One person told us, "Staff are excellent, they do so much. There are plenty of staff around and I am not left waiting if I need help."

Staff had received training and had the skills and knowledge to provide safe care. Trained staff managed medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Effective monitoring systems were in place and these helped develop the service and drive change and improvements.

People told us the management team was approachable and felt confident they would address concerns appropriately.