Agnes and Arthur
- Care home
- 50 beds
- No nursing
- Dementia care
- Registered since 2013
- Burslem, Stoke-on-Trent, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2015, most recently Requires improvement in July 2021.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
14 of 76
rated care homes in Stoke-on-Trent are rated Requires improvement, like this one.
Agnes and Arthur: inspection record
Rated Requires improvement in July 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Choices Housing Association Limited - 535 High Lane (Good, 0.5 miles away) and Gorsefield Residential Home (Good, 0.5 miles away).
Nearest care homes:
- G Choices Housing Association Limited - 535 High Lane Good, 0.5 miles away
- G Gorsefield Residential Home Good, 0.5 miles away
- G Choices Housing Association Limited - 17 Norton Avenue Good, 0.5 miles away
- – Pottery House Not yet rated, 0.7 miles away
- G The Willows Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 3 July 2021. Quoted under the Open Government Licence.
Agnes and Arthur provides personal care for up to 50 people; nursing care is not provided. At the time of our inspection there were 35 people living at the home. People's needs included those with dementia, mental health needs, older people and those with a sensory or physical disability.
What inspectors found
There were some omissions in documentation that had not been identified. This had not led to anyone coming to harm, but these gaps in recording had not been identified. Infection prevention and control measures were in place; there was an omission with gloves and aprons during some tasks, but this was rectified immediately. The building needed improvement however action was being taken to address this. Medicines were mostly managed safely, and the registered manager acted on feedback about the recording of the application of topical patch medicine.
Read the rest of CQC's summary
There was a positive culture in the service. People, relatives and staff felt the registered manager was approachable and felt engaged in the service. The registered manager was aware of their duty of candour. The home worked in partnership with other organisations and was continuously learning.
People felt safe in the home. People were kept safe from fire risk and staff were trained in how to respond in an emergency. Staff also understood their safeguarding responsibilities and how to recognise abuse. Staff were trained to administer medicines and stock levels matched. We have made a recommendation about the recording of topical patches. There were enough staff to meet people's need and staff were recruited safely. Lessons were learned when things had gone wrong.
Staff received training to be effective in their roles. People had access to a range of health professionals and relatives and staff were updated about peoples' changing needs. People enjoyed the food, had choices and food and drink was provided in line with people's needs and preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with dignity and respect and supported to be as independent as possible. People had choices about their care. People received personalised care and had plans in place detailing this. People were supported to be involved in activities if they wanted to. People were also supported to keep in touch with relatives whilst there were government-mandated visiting restrictions during the pandemic. Visits were also being arranged as these restrictions were being lifted and guidance was changing.
People were supported to access information and communicate in a way that suited them. People knew how to and felt able to complain and these were responded to. People had their end of life wishes explored,
where they wished to discuss this, and further work was planned to gather more information.
Questions to ask when you visit
- Safe was rated Requires improvement on 3 July 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 3 July 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Jorge Finn
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 3 July 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Agnes and Arthur Limited
- Ownership type
- Organisation
- Companies House number
- 08283893 (opens Companies House)
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does Agnes and Arthur provide nursing care?
- No. The Care Quality Commission lists Agnes and Arthur as a care home without nursing.
- How many beds does Agnes and Arthur have?
- The Care Quality Commission's register lists 50 beds at Agnes and Arthur.
- When was Agnes and Arthur last inspected?
- The Care Quality Commission's latest rating for Agnes and Arthur was published on 3 July 2021.
- Who runs Agnes and Arthur?
- Agnes and Arthur is run by Agnes and Arthur Limited.
- What is Agnes and Arthur's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 July 2021.
Contact
- Phone
- 01782 811777
- Address
- Moorland View, Bradeley, Stoke On Trent, ST6 7NG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Choices Housing Association Limited - 535 High Lane (Good, 0.5 miles away) and Gorsefield Residential Home (Good, 0.5 miles away).
Nearest care homes:
- G Choices Housing Association Limited - 535 High Lane Good, 0.5 miles away
- G Gorsefield Residential Home Good, 0.5 miles away
- G Choices Housing Association Limited - 17 Norton Avenue Good, 0.5 miles away
- – Pottery House Not yet rated, 0.7 miles away
- G The Willows Good, 0.8 miles away