Sheringham House

Right Support: People were not always supported to have maximum choice and control during mealtimes. Some people at the service could take other people's food and drink and this had not been consistently well managed. People had not always been supported to maintain a healthy weight, for example some people were identified as being overweight and there was not a clear plan in place to support these people. Staff supported people to achieve their aspirations and goals and these were regularly reviewed. The service gave people care and support in a safe, well equipped, well-furnished, and well-maintained environment that met their sensory and physical needs. People were not always supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People's care and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.

Right Culture: People and those important to them, including advocates, were involved in planning their care. Relatives told us since the last inspection the service has improved their communication with them. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.