Laburnum Lodge

People were supported by kind caring staff who encouraged choices and people to lead the lives they wanted to. People had freedom to choose when they saw family, where they went and make decisions about their daily living.

The service was aware of and understood best practise guidance around support for people with a learning disability and worked with people to remove barriers and reduce social stigma. People had access to healthcare appointments and staff knew how to identify and what to do if a person was becoming unwell.

The service was homely and people were proud of their personalised bedrooms. People were treated with dignity and respect. People were supported to take part in the activity of their choice during the day or in the evening and supported to have social lives. There was a system in place to manage complaints but people and relatives told us there had been no cause to complain.

Staff felt supported by the leadership team who were visible and people knew them well. Quality assurance processes were robust and the service worked towards improving itself based on people's feedback.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. The service gave people care and support in a safe, clean, well equipped, well- furnished and well-maintained environment that met their sensory and physical needs. People had a choice about their living environment and were able to personalise their rooms. Staff enabled people to access specialist health and social care support in the community.

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right Culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. Staff placed people's wishes, needs and rights at the heart of everything they did.