Richden Park Care Home

A registered manager was not in post at the time of the inspection. We discussed this with the provider and explained this would impact on the rating for well-led. The provider gave assurances that a suitable registered manager had been recruited and would commence employment in the near future. In the absence of a registered manager, the service was supported by the business development manager, a care and support coordinator and the regional manager.

Medicines were managed safely, although we identified some minor improvements which were required with people's 'as and when required ' medicines to support staff. The provider took immediate action to improve protocols.

Staff were recruited safely and attended a programme of induction before providing care to people.

The provider had oversight of the quality and safety of the service through audits and gathered feedback from staff and stakeholders. This information was used to improve the service.

Checks were carried out regularly to ensure the safety of the premises for people who live there and staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.