165 Point Clear Road

Right Support: People were not always supported in a safe, clean, and well-maintained environment. Areas of the home and equipment people used was not always clean enough, fit for purpose, or well maintained.

Staff knew how people preferred to take their medicines to achieve the best possible health outcome. Staff enabled people to access specialist health and social care support in the community.

Staff supported people to play an active role in maintaining their own health and wellbeing and encouraged people to eat a healthy diet.

Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs.

Right Care: Potential risks to people's safety were not always identified and acted on at the time to ensure people were kept safe. Not all staff used a face mask effectively to prevent potential germs being passed from person to person. Cleaning fluids were not being safety stored.

People received kind and compassionate care. One person's relative told us their family member, "Is settled and likes the staff who are the kindest people ever."

People could communicate with staff and understand information given to them because staff supported them consistently and were knowledgeable about their individual needs.

Right Culture: The service's quality assurance, monitoring and oversight arrangements were not robust and required improvement.

The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people's views. People and those important to them, including advocates, were involved in planning their care.