Wellwick House

Right Care • Risks to people's safety were not always mitigated to ensure people were kept safe. Not all staff used Personal Protective Equipment [PPE] effectively, although this improved on the second day of inspection. There was a risk people may not always receive good quality care and support as staff had not received specialist training relating to the needs of the people they supported or formal supervision. • People received care and support that was kind and caring. Staff protected people's right to privacy. • Staff understood how to protect people from harm and abuse. However, where internal investigations were completed, improvements were required to ensure these were robust. • People's care plans reflected their needs and the level of support to be required by staff. Relatives confirmed they had been involved with their family member's care plan and were aware of the information recorded. Improvements were required to ensure people's end of life care plans were more robust.

Right culture • The service's quality assurance, monitoring and oversight arrangements were not robust and required improvement. • Not all staff felt valued and supported. • Staff were not aware of the ethos and values of the provider or the principles of 'Right support, Right Care and Right Culture'. • Staff were responsive to people's needs.