Acorn Manor Residential Home

Environmental risks were not always identified and while there had been significant and ongoing improvement to the environment of the building; some areas had not been included on the refurbishment list where refurbishment was required.

While there were many quality audits in place, the quality of activities during the day of our visit had not been identified.

People were happy with the service provided. People either commented that they were pleased with the care they received and those who did not offer a view, were clearly relaxed with the staff team. Staff interactions were seen to be helpful and respectful. The management team operated an open-door approach and were accessible to people.

People and their families were kept up to date with events within the building through regular newsletters, Surveys seeking the views of people, families and other stakeholders such as staff were sought.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.