Mayfields

We found the following examples of good practice.

● Relatives spoke positively about the home including communication during the pandemic. Comments included; "Knowing [Name] is in a safe and caring environment means the world to us", "Mayfields is very well organised with competent and pleasant staff in all departments." and "Communication by the home throughout the last year has been very good." ● Relatives told us they had previously participated in garden visits and inside visits with screens in place. They said these were pre booked and well managed. One person commented; "The screen is unobtrusive. The staff supported the visit wonderfully and seemed to know [Name] so well. The staff are doing such a great job with [Name]." ● All visitors were asked to complete a health screening form, have their temperature checked and were provided with face masks to wear throughout their visit. Full personal protective equipment (PPE) was available for all visitors along with access to handwashing facilities and hand sanitiser. ● The service had increased the cleaning schedules and routines to reduce the risks of cross infection. The environment was very clean and hygienic. ● We observed staff to be wearing the correct personal protective equipment (PPE) throughout the inspection. ● People and staff were taking part in regular COVID-19 testing. ● People had individual risk assessments in place that reflected their specific needs in relation to COVID-9. ● Staff had all received training to meet the requirements of their role and for the management of COVID-19.

Further information is in the detailed findings below.

The five questions we ask about services and what we found