Glasshouse College

Right Support Glasshouse currently has 11 residential houses located in different settings. People accessed local facilities and were supported by staff to pursue their interests. Some of the residential houses were located in a more rural setting and consideration was given to the individual needs of the person prior to them moving there. Staff knew people well and knew how to manage any risks and report any concerns. There were sufficient numbers of staff to meet people's needs. Medicines were managed in a safe way. One person told us they were very happy with their house. They told us, "The staff are kind, I can talk to them when I need to." Relatives told us their family members were safe.

Right Care People were supported by caring and kind staff. Staff knew people well and knew their likes and dislikes. People were supported and encouraged to become more independent. A relative told us, "It's been a brilliant placement for [family member's name]." Another relative told us, "I felt I needed to be keeping an eye on things, but since [registered manager name] has been in post I can take a step back again."

Right Culture Many improvements had been made at the service. The registered manager promoted a positive culture and led by example. Staff told us they received the support they needed to carry out their role. A staff member told us, "The manager is so approachable and supportive and gets things done." Another staff member told us, "There have been so many improvements made and people have really benefited from these improvements. They live in nicer residential houses and the paperwork is much clearer and easy to follow now."

The registered manager was keen to continually improve and develop the service. Effective audits and regular monitoring of the quality of support delivered was now in place.

Relatives spoke highly of the staff team and the care and support of their family members. Systems were in place, so the home remained safe and effective. People received help and support to thrive in a learning environment and reach their full potential. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.