Freeman College

The service also provides a shared lives scheme. They recruit, train, and support self-employed shared lives carers (SLC) who offer accommodation and support arrangements for vulnerable adults within their own family homes in the community. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.

The service can support up to 20 people and 18 people were receiving a service at the time of the inspection.

Right support: The model of care and setting maximises people's choice, control and independence. Risks associated with people's care had been identified and assessments were in place to minimise risks occurring. The provider adopted the least restrictive practices underpinned by a positive behaviour approach.

The provider had a process in place to safeguard people from the risk of abuse. Staff were knowledgeable about safeguarding and knew how to act on concerns. The provider had a recruitment system in place to ensure appropriate staff were employed. Environmental risk assessments were individualised and incorporated into people's care plans.

Right care: Care is person-centred and promotes people's dignity, privacy and human rights. People received thorough and detailed assessments. Plans and interventions were individualised to their needs and risks. People were treated with kindness, compassion, and respect by the staff. Staff knew people well and responded to them appropriately and sensitively.

People told us they took part in a wide range of activities which were tailored to their interests and gave them the chance to try new things. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.

Right culture: The ethos, values, attitudes and behaviours of managers and staff ensured people accessing the service led confident, inclusive and empowered lives. The leadership of the service worked hard to develop a learning culture. Staff told us they felt valued and empowered to suggest changes and confident enough to question poor practice. There is an open and honest culture between people, those important to them, staff and managers. People, relatives and staff told us, they felt confident in raising concerns and complaints.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to explore and embrace their identity and provided care that was sensitive to equality and diversity.

Rating The last rating for the service under the previous provider was good, published on 14 June 2019.