Courtlands Care Home

Support was delivered across two floors. There were well maintained communal gardens around the building, which were accessible for people.

Who the service is for

The service supports older people including people living with dementia and people with physical health needs.

Key findings

We carried out this assessment on 24 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

There were enough staff to support people in line with their needs and preferences. Call bells were answered and we observed staff responding to people’s requests. People told us they felt safe living at the home, relatives and professionals spoke positively about the care and support provided.

Staff monitored people’s health and escalated any concerns appropriately. Residents were supported to access other healthcare agencies when needed.

Staff were recruited safely and completed an induction before starting work. Ongoing training and competency checks helped ensure they had the appropriate skills and knowledge to carry out their roles.

Staff understood and respected people’s individual health and social needs. Care plans were in place and covered key areas of people’s needs and risks. Reviews were regularly carried out.

Medicines were managed safely across the home, with good audits and systems in place and effective involvement from GPs and other health professionals.

Staff told us they were well supported by the registered manager. Regular staff meetings and bespoke workshops with dementia liaison nurse supported the development of a positive shared culture within the service.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.

The environment was clean, well maintained with exceptional outside space for residents to access which was maintained by an ex-member of staff. There were clear walkways and a wide variety of colourful plants, people were encouraged and supported to access the safe outside space. Appropriate safety measures were completed, and equipment was in good order.