Appledown

People received their medicines as prescribed. However, we have recommended the service seek guidance on how to monitor the conditions in which medicines are stored.

People had choice and control in their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported effectively to make meaningful decisions and choices. People were supported to access medical appointments and regular heath checks. People were encouraged to act upon advice from health professionals but were able to make unwise decisions.

Right Care People had told us they felt safe and staff responded promptly to people's requests. Staff had a detailed understanding of people's individual needs and enjoyed their role in supporting people to be as independent as possible.

People were protected from all forms of abuse and discrimination by the dedicated staff team. The service had enough skilled staff to meet people's needs and keep them safe.

Right Culture

People and relatives were complementary of the service's compassionate culture. The staff team were well trained and dedicated to meeting people's needs. Staff knew people well and were able to communicate effectively with people using appropriate aids as necessary.

Managers provided effective leadership, guidance and support to the staff team.