Baytree Court

Baytree court accommodates people in one adapted building across two floors, each of which has separate adapted facilities. One of the floors specialises in providing care to people living with dementia.

The service had effective safeguarding, systems and policies in place and managed safeguarding concerns effectively and promptly. Lessons are learned and communicated to improve care.

Risk assessments were person centred and reviewed regularly. People were given choices and had as much control and independence as possible. Staff understood their responsibility to raise concerns and report incidents and near misses and felt supported to do so.

There was always enough competent staff on duty to care for people. Staffing levels were reviewed as people's needs changed. Recruitment systems were robust and ensured the right staff were recruited to support people safely.

Staff had the right qualifications, competence and skills to carry out their role. All staff completed a comprehensive induction.

Medicines were managed safely. Medicines were stored correctly and disposed of safely.

Assessments of people's needs were comprehensive, and outcomes were identified, care and support was regularly reviewed and updated. Appropriate referrals were made to make sure people's needs were met. One professional told us "The staff and registered manager are very responsive, and people's needs are always addressed."

People had access to sufficient food and drink. The dining environment was pleasant and there were enough members of staff to provide personal support. One relative said "[Persons name] enjoys her food, she is very picky, but I have never heard her say a bad word about the food."

People were treated with dignity, respect and kindness. Relationships with staff were positive and people

felt supported by staff that care about them. People have as much choice and control of their lives as possible.

People were encouraged to access activities that were meaningful to them. People and their families were supported in a meaningful way and were encouraged to attend meetings to give feedback about the service.

The service was consistently well led and had a positive culture that was person centred, open, inclusive and empowering. Staff understood their role and responsibilities, were motivated and had confidence in the registered manager. Staff told us the registered manger was very approachable and fair.