Sandhills Court Care Home

We have made a recommendation in relation to capturing information to support service delivery.

The provider ensured staff received mandatory training to carry out their roles. However, staff did not always receive training to meet people's individual assessed needs.

We have made a recommendation in relation to accessing additional training for staff were needed.

Staff had been recruited safely and there were enough staff on duty. People were happy with the care they received, they felt safe and well looked after.

Staff received training in safeguarding and followed clear guidance which helped to protect people from abuse. Care plans included risk assessments for known risks and staff followed support plans to help keep people safe. Accidents and incidents were monitored to identify and address trends and actions were implemented to reduce risk.

People received care and support that was developed to meet their individual needs as reflected in their care plans.

People were supported to take their medicines safely as prescribed.

People felt consulted about their wishes and they knew how to make a complaint if they wished to.

People had access to health care and support from other health professionals, which supported them to maintain their health and wellbeing.

The home was clean and tidy and additional cleaning ensured people were safe from the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk