Arranmore Park Rest Home

Whilst risk assessments, accident and incident records had been completed, they required more details in relation to the findings, actions taken and the lessons learned to support people and reduce risks going forward.

People and relatives told us they felt safe in the service. Staff were recruited safely and people told us there was sufficient staff. Staff had received relevant training, support and supervisions.

The service was clean and tidy and ongoing refurbishment was taking place. The service was homely and bedrooms had been personalised with people's possessions. Relevant professionals were involved in people's care, who were positive about the care provided. Meals for people looked appetising and choices were available. People told us they enjoyed their meals. Records confirmed people had agreed to their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

All of the people we spoke with were positive about the care people received. People's dignity and respect was considered and staff were observed promoting people's privacy.

Care plans were in the process of being transferred onto an electronic system. Whilst care plans were in place they would have benefited from more detailed information about how to support people's individual needs. Professionals told us about the care and support staff provided to people at the end of life. The communication needs of people were considered. People told us they would know who to go to if they had any concerns. People could not confirm activities were provided, however there was an activity plan on display.

Whilst audits and monitoring were ongoing, not all of these had been completed in full. We received very positive feedback about the registered manager and staff in the service. Questionnaires had been completed. The registered manager took immediate action to ensure retrospective notifications were

submitted to the Care Quality Commission.