Away Day Care

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right Support: People's choices were at the forefront of decision making. Staff supported people to complete tasks independently, where possible. Staff communicated with people in ways that met their needs. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received person centred care from staff who had an active interest in putting the individual first. Staff had received appropriate training to support people with their needs. The service had enough appropriately skilled staff to meet people's needs and keep them safe. Staff assessed the risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks. Staff understood how to protect people from poor care and abuse. There were robust internal safeguarding systems in place to keep people safe.

Right Culture: People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. The provider had developed the service to support and improve the lives of people living or staying at the service. The values of the service underpinned the support people received. People were empowered to lead fulfilling lives and make choices about how to spend their lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.