Tyne Grange

The service was outstanding in delivering responsive care. Staff understood each person well and ensured care was shaped around what mattered to them. People experienced bespoke approaches, including personalised communication support, carefully matched keyworkers and goal focused recovery plans. Information was accessible and tailored, enabling people to be fully involved in their care. Leaders fostered a culture of listening and co production; feedback from people directly informed improvements to catering, activities, staffing and communication systems.

The provider ensured people’s needs were assessed and reviewed regularly, with multi disciplinary professionals contributing to care planning. Staff worked effectively across teams and services to ensure people received consistent care. Care was personalised to people’s health, wellbeing and communication needs. People were supported to live healthier lives and achieve exceptionally positive outcomes. Outcome were monitored and adjusted to reflect changes in people’s needs.

People had timely access to the support they needed, and staff worked proactively to identify and address inequalities in people’s experiences. Staff adapted care to remove barriers linked to language, mobility, cultural needs or digital confidence. People consistently told us they felt listened to, understood and empowered