Camber Lodge

Staff were trained and knowledgeable about people's individual needs. People were listened to and supported to have control and choice over their lives. People were supported to eat and drink what they wished, whilst encouraged to eat a healthy diet.

People received support from staff who were kind and caring and were able to form trusting relationships. People were relaxed, comfortable and happy in the company of staff and engaged with them in a positive way. Staff found ways to communicate with each person in an individual and meaningful way. People were supported to take part in activities to meet their individual needs and wishes.

The registered manager promoted an open and supportive culture in the service. They had a good oversight of the service and were working to continually develop and improve the service. They worked in partnership with their staff, people and their representatives, to get the best outcomes for people. There was a strong team spirit where staff were valued and felt well supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were underpinning principles of Right support, right care, right culture.

Right support: Model of care and setting maximises people's choice, control and Independence; People were central to everything and made their own decisions about how they spent their time and lived their lives. Staff worked with people to increase their independence and confidence but were always available to support and ensure people's safety.

Right care: Care is person-centred and promotes people's dignity, privacy and human rights; Staff knew people well and understood what was important to each person. Staff were passionate about supporting people in line with their individual preferences and unique abilities. They respected each person and took account of their rights as unique individuals. Staff advocated for people's rights to ensure they had the freedoms and choices they were entitled to

Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives; The registered manager fostered and open and relaxed atmosphere where people and staff felt valued and listened to. Staff described a supportive working environment where they could focus on people. People were comfortable with staff and had developed trusting relationships that supported them to lead the live they wanted.