Eastleigh Care Homes

People's experience of using this service:

People, relatives and visiting health and social care professionals were all extremely positive about the responsiveness of the care and support being provided. People consistently had a wide range of activities and outings to keep them engaged and enjoying a fulfilling life. People were enabled to remain part of their local community which was important. People's wishes and past hobbies were considered and incorporated into their daily life. The service thought outside the box to enable people to have enriching experiences. For example having regular contact and shared activities with local school children.

Staff were skilled and knowledgeable about people's needs, preferences and wishes. They ensured a truly person-centred approach through detailed and collaborative care planning.

The provider understood the importance of ensuring staff were skilled and had opportunities for continuous learning and support to enable them to be effective and safe in their role. They had developed a dementia academy which enabled staff to use a variety of learning techniques to develop their skills in working with people with dementia.

People's rights were fully protected through the effective use of the law and working in the least restrictive way.

People enjoyed a wide variety of meals, snacks and drinks throughout the day. Staff ensured people's nutritional and hydration needs were met in creative ways.

People's health and emotional wellbeing was closely monitored and responded to when needed. The service went the extra mile to ensure people's physical and emotional well being was maintained. For example, they employed a physiotherapist to work with people and staff to develop and maintain exercise programmes. This helped people's mobility and independence and had a positive impact for them.

People were protected because risks had been assessed and any measures needed to mitigate these were fully documented. New staff were only recruited once they had all their checks to ensure they were suitable to work with vulnerable people. People's medicines were safely managed. There were quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.