Ariya House

The management team consisted of excellent leaders who, along with a strong staff team, had the skills to deliver exceptional support to people in order for them to achieve their goals.

The atmosphere throughout Ariya House was exceptionally positive, welcoming and homely. Feedback from people who used the service, their relatives, staff and professionals was consistently extremely positive and that the management at the home exceeded people's expectations. People, relatives and professionals were also full of praise for the entire staff team.

Risks associated with people's care and support had been identified and were carefully managed in a way which actively promoted people's independence, enhanced daily living skills and maximised people's choice and freedom. Systems in place to manage medicines were designed in a way that focused on promoting independence to support people to self-medicate when this was safe to do so. The service was extremely clean, well-presented and maintained and had excellent infection prevention and control procedures which everyone adhered to.

People had support from highly skilled and trained staff that were safely recruited. Staff fully understood their role and responsibilities to protect people from abuse. Staff and the senior management team advocated for people to promote their safety and human rights.

The provider and registered manager were extremely proactive in improving people's health and wellbeing, exploring innovative ways and were constantly considering new and improved initiatives to support people. People were supported to maintain good health and told us they had access to healthcare any time they wished. People's nutritional and hydration needs were being individually met with bespoke menus for people.

Staff spoke highly of the training opportunities they were given and were motivated and supported to progress within the company. There was an 'aspiring senior' course to skill people up to become effective leaders. The provider was dedicated in nurturing and mentoring staff and recognised staff as potential future senior managers in the sector.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a very strong emphasis on the provision of activities and social stimulation which were meaningful and therapeutic to the people living in the home. People told us they were happy with how they spent their time. Staff were keen to ensure people's outcomes were met and were focused on promoting people's wellbeing.

The management team and staff were very committed to providing person centred care which ensured people received the best possible outcomes they could achieve. Staff were proud of the ethos where everyone who walked through the door was valued from staff to people, visitors and professionals. They felt this is how the service succeeded. Managers were clear about their roles and were passionate about the support and leadership of the service which was centred around and involved people who used the service.