361 The Ridge

Systems were in place to keep people safe and free from the risk of abuse and avoidable harm. Risk was assessed and risk assessments were in place to support people in the least restrictive way possible. Concerns were reported appropriately and investigated. Recruitment processes were followed, and staff employed by the home were supported to receive the skills needed to do their role. There were enough staff to provide a safe service to people. People received their medicines safely. The home was safe and welcoming.

The provider ensured that care plans were in place detailing how people’s assessed needs are met. People’s support needs were assessed and reviewed on a regular basis, which helped to ensure their needs continued to be met. Care plans and risk assessments were individual for each person and included their support in relation to a range of daily living skills and support areas in relation to their health and communication. Staff were aware of the importance of asking for consent before supporting people and respecting their wishes.

People were encouraged to make their own decisions and choices and told us they were involved in decisions about their day-to-day life. We observed people being offered choices in all aspects of their daily lives. Staff communicated well with people and promoted an inclusive, supportive environment.

People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. The provider used people’s feedback to improve care and reduce any barriers people might experience.