Bedhampton Nursing Home and Specialist Care Unit

People were protected from abuse and avoidable harm. Staff had a good understanding of safeguarding and were confident to raise concerns if needed. Incidents were investigated and lessons learned if care had not gone to plan. Risks associated with people’s health conditions and support needs were assessed, monitored and mitigated effectively. People received their medicines as prescribed. There was mixed feedback about staffing levels. The manager told us they were currently reviewing this. Some improvement was needed with recruitment practices and the manager told us of their plans to make the necessary improvements. Infection prevention and control was safely managed, and people lived in a clean home.

People’s care, treatment and support achieved good outcomes and promoted a good quality of life. This was based on good practice guidance. People’s needs were assessed and care and support was delivered in line with current standards to achieve effective outcomes. People’s rights for seeking their consent and respecting their choices were upheld. Staff worked well together and with professionals external to the service for the benefit of people.

The provider had systems in place to support staff well-being. Staff told us they enjoyed working at Bedhampton Nursing Home and felt valued and well supported. Other than ‘Staff wellbeing and enablement’, we did not assess any other quality statements during this assessment in this domain. Our last assessment under our old methodology rated this domain as good and we have no evidence to indicate this has changed.

People's needs were met through good organisation and delivery. People and their relatives told us people received person-centred care. People were treated fairly and supported to receive care and treatment that was suitable for them regardless of any protected characteristics. People were effectively supported to plan for their future, and this included for end-of-life care.

The governance of the service had improved. At our last inspection we served 2 warning notices in response to a breach of 2 regulations. At this inspection the provider had met these and was compliant with regulations. A new management team were in place and had made improvements in the service. The provider had a range of quality assurance processes in place, and these were used effectively. Staff told us they were better supported since the new managers had started.