The Oaks

We conducted this inspection because we received concerns from external professionals relating to the provider’s potential use of CCTV, their knowledge of the Mental Capacity Act 2005, and their safeguarding procedures.

Staff delivered safe, effective, and person-centred support for people who were living with a learning disability. Care systems were well organised, with regular reviews and prompt updates when people’s needs changed. Staff worked closely with families, GP’s healthcare professionals, pharmacies, and social care teams to ensure smooth transitions and consistent support.

People were safeguarded through robust safeguarding procedures. Risk assessments were proactive and involved people in decisions about safe routines and coping strategies. Environmental checks, medicine management, and infection control measures were consistently applied to maintain safety.

Assessments were thorough and staff understood people’s mental health needs, communication preferences, daily living requirements, and physical health considerations. Care was continuously monitored, and improvements were implemented promptly.

Staff delivered care with kindness, empathy, and respect. Recruitment processes were robust. Staff were appropriately trained to meet people’s needs.

Leadership promoted a transparent and inclusive culture. Governance systems were strong, partnerships with community mental health professionals enhanced care quality, and the service demonstrated ongoing learning and improvement.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgments about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The Oaks met these principles consistently.