Highland House
- Care home
- 30 beds
- No nursing
- Dementia care
- Registered since 2013
- Canterbury, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
332 of 445
rated care homes in Kent are rated Good, like this one.
Highland House: inspection record
Rated Good in January 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Footprints Good, 0.7 miles away
- G Highfield Care Home Good, 0.8 miles away
- I Chaucer House Inadequate, 0.9 miles away
- G Willow Tree Lodge Good, 1.4 miles away
- – The Beeches Residential Home Not yet rated, 1.5 miles away
What inspectors found
From the Care Quality Commission's inspection report published 4 March 2022. Quoted under the Open Government Licence.
Highland House is a residential care home, providing accommodation for people who require nursing or personal care. The service can support up to 30 people who may be living with dementia. At the time of the inspection there were 27 people living at the service.
Read the rest of CQC's summary
We found the following examples of good practice.
Visiting arrangements followed government guidance. Visitors would arrange a time for them to visit, they were asked to complete a Covid-19 test before entering the service. Staff supported people to maintain relationships with their family and friends when they have been unable to visit.
People had a choice of where their visits took place. This included a room at the front of the service, where visitors did not need to enter the building. People could also meet visitors in the dining room or in their own rooms.
People were admitted to the service following government guidance. Plans were in place to isolate people with Covid-19 to reduce the risk of transmission. The service had supplies of personal protective equipment (PPE) throughout the service which staff could access quickly.
Staff completed regular testing for Covid-19 as per government guidance. The building was clean and odour free.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Susan Johnson
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 4 March 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 08418717 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Highland House provide nursing care?
- No. The Care Quality Commission lists Highland House as a care home without nursing.
- How many beds does Highland House have?
- The Care Quality Commission's register lists 30 beds at Highland House.
- When was Highland House last inspected?
- The Care Quality Commission's latest rating for Highland House was published on 14 January 2020.
- Who runs Highland House?
- Highland House is run by Highland House Residential Home Limited.
- What is Highland House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 January 2020.
Contact
- Phone
- 01227 656374
- Address
- Littlebourne Road, Canterbury, CT3 4AE Map (opens Google Maps)
Compare nearby
- G Footprints Good, 0.7 miles away
- G Highfield Care Home Good, 0.8 miles away
- I Chaucer House Inadequate, 0.9 miles away
- G Willow Tree Lodge Good, 1.4 miles away
- – The Beeches Residential Home Not yet rated, 1.5 miles away