Highfield Care Home
- Care home
- 34 beds
- Nursing care
- Dementia care
- Registered since 2023
- Patrixbourne, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
First rated Requires improvement in 2016, most recently Good in May 2026.
5 months
since the latest rating was published.
332 of 445
rated care homes in Kent are rated Good, like this one.
Highfield Care Home: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Highland House Good, 0.8 miles away
- G Bridge Haven Good, 1.2 miles away
- G Footprints Good, 1.3 miles away
- I Chaucer House Inadequate, 1.4 miles away
- I Saxon Lodge Residential Home Limited Inadequate, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 May 2026 (assessment visit 23 April 2026). Quoted under the Open Government Licence.
This assessment took place between 30 April and 06 May 2026. We visited the service on both of these days. Highfield Care Home is a care home with nursing. The service is registered to support up to 34 adults including older people and people with physical disabilities.At the time of the inspection there were 26 people living at the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service is set out over two floors with the main accommodation being on the ground floor with 3 bedrooms upstairs, accessible by a lift.
We undertook this inspection to follow up on previous breaches of regulation and check that the service had made the necessary improvements in relation to safe care and treatment, governance, and recruitment Action had been taken and the service was no longer in breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
The service was previously rated requires improvement but has now changed to Good.
There was a positive culture of safety at the service. Concerns were investigated and lessons learnt were shared with staff. Staff understood how to keep people safe and how to report safeguarding concerns if they arose. When concerns did arise, they were dealt with effectively.
Staff knew people well and risks to people’s health and wellbeing were managed. However, some care plans needed some more information.
How the service managed fire drills had improved and these were now regularly taking place. There was enough staff to provide people with effective support. Staff now had the training and skills they needed to support people safely. Staff had the support they needed and were supervised.
The service was clean and free from odours. People received their medicines as prescribed.
Staff worked well together and worked well with partner organisations to ensure people received the support they needed. People were supported to remain hydrated and to stay active where possible in an appropriate way. Staff understood how to support people to make choices and how people with capacity had the right to make decisions for themselves.
Oversight of the service had improved. There was a system of audits in place which identified and addressed issues appropriately. Staff and people were able to provide feedback about the service, and their feedback was listened too. Staff told us they felt supported and valued by the management.
The service submitted notifications to CQC as required. The rating for the service was on display.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Requires improvement.
At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Requires improvement. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Requires improvement.
At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires improvement. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Sheila Edrial-Deque
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Vivendo Care Limited
- Ownership type
- Organisation
- Companies House number
- 14206148 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Highfield Care Home provide nursing care?
- Yes. The Care Quality Commission lists Highfield Care Home as a care home with nursing.
- How many beds does Highfield Care Home have?
- The Care Quality Commission's register lists 34 beds at Highfield Care Home.
- When was Highfield Care Home last inspected?
- The Care Quality Commission's latest rating for Highfield Care Home was published on 28 May 2026.
- Who runs Highfield Care Home?
- Highfield Care Home is run by Vivendo Care Limited.
- What is Highfield Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 May 2026.
Contact
- Phone
- 01227 831941
- Address
- Bekesbourne Lane, Bekesbourne, Canterbury, CT4 5DX Map (opens Google Maps)
Compare nearby
- G Highland House Good, 0.8 miles away
- G Bridge Haven Good, 1.2 miles away
- G Footprints Good, 1.3 miles away
- I Chaucer House Inadequate, 1.4 miles away
- I Saxon Lodge Residential Home Limited Inadequate, 1.5 miles away