Bridge Haven

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm. The provider had acted to keep people safe and worked with other agencies to manage risk. Staff knew people well and people were involved in managing their risks. Medicines were managed safely. Staff received training and supervision to make sure they had the skills for their role.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. There was an open and transparent culture within the service. Staff felt supported by the management team, equality and diversity was embraced.